Shipping policy

ZipHealthy Wellness — Shipping Policy

Effective Date: July 20, 2026 | Last Updated: July 20, 2026

This Shipping Policy is part of, and incorporated by reference into, our Terms of Service.

Digital Products

Every digital product is delivered instantly by email, typically within minutes of purchase. A secure download link is sent to the email address you provide at checkout. If a delivery email has not arrived within a few minutes, please check your spam or promotions folder, then contact info@ziphealthy.com and we will re-send it promptly.

Print-on-Demand Guided Journals

Our guided journals are printed on demand by our print partner and ship free within the United States. Production typically takes 2–3 business days; total time from order to arrival is typically 7–10 business days, of which production is the initial portion. These timeframes are estimates, not guarantees — production and carrier delays occur, including delays outside our or our print partner’s control.

If we cannot ship a physical product within 30 days of your order (or any longer time stated on the product page at the time of purchase), we will notify you and offer you the choice of consenting to the delay or canceling your order for a full refund.

Because each journal is produced to order, we cannot redirect or reroute a package once it has shipped, and we cannot guarantee cancellation of an order once it has entered production. Please double-check your shipping address before completing checkout; we are not responsible for delayed or non-delivery caused by an incomplete or incorrect address you provided, though we will work with you and the carrier in good faith to resolve it.

Title to a physical product, and risk of loss, passes to you upon delivery to the address provided at checkout. If tracking shows non-delivery, or your journal arrives damaged or defective, contact us and we will replace or refund it under our Return & Refund Policy.

Mixed Orders

If your order includes both a digital product and a print-on-demand journal, the digital product is delivered by email immediately, and the journal ships separately on the print-on-demand timeline above.

Where We Ship

We ship physical products only to addresses within the United States, and we offer digital products only to purchasers located in the United States, consistent with our Terms of Service. We do not currently offer international shipping or an international purchasing option; if you are located outside the United States, we are unable to fulfill an order for you at this time.

Delays Beyond Our Control

We are not liable for shipping or production delays caused by events beyond our reasonable control or our print partner’s reasonable control, including carrier disruptions, weather, natural disasters, public-health events, customs, or governmental action; our sole obligation in that circumstance is the 30-day notify-and-refund process described above.

Questions

Email info@ziphealthy.com or call (479) 259-1390. This Policy is governed by the laws of the State of Arkansas.