Refund policy

ZipHealthy Wellness — Return & Refund Policy

Effective Date: July 20, 2026 | Last Updated: July 20, 2026

This Return & Refund Policy is part of, and disclosed to you before purchase alongside, our Terms of Service. Where this Policy and the Terms of Service overlap, the language below controls for refund and return matters. Nothing in this Policy limits any non-waivable right you have under the law of your state.

Digital Products (PDF Toolkits, Workbooks, Ebooks, Digital Course Materials)

Digital products are delivered by download link immediately after purchase. Because digital products cannot be returned once delivered, all digital-product sales — including ebooks — are final once the product has been delivered, and no refunds are given except as stated below or as required by law, except that we will always do the following:

  • If your download fails, is corrupted, or you cannot access the file, we will re-deliver a working copy promptly at no charge.
  • If the product you received is materially different from its description, contact us within 30 days of purchase and we will deliver the correct or corrected product; if we cannot do so within a reasonable time, we will refund your purchase price.
  • If we cannot deliver a working copy of what you purchased, we will refund your purchase price.

Dissatisfaction with the content, style, or subject matter of a digital product — as distinct from a failure to deliver a working, accurately described file — is not grounds for a refund. Digital products are licensed for your personal, non-commercial use only, as described in our Terms of Service; this Policy does not grant any right to keep a downloaded file after a refund is issued for it.

Print-on-Demand Guided Journals

Journals are printed on demand for your specific order. If your journal arrives damaged, defective, or misprinted, or if you receive the wrong item, contact us within 30 days of delivery with a photo of the issue and we will replace it or refund it, your choice. If a shipment is lost in transit, we will replace it or refund it.

Because each journal is produced for your specific order, we do not accept returns for change of mind, and we cannot guarantee cancellation of an order once it has entered production. The following do not qualify for replacement or refund under this section: minor variations in color, texture, or trim that are typical of print-on-demand production, and damage caused after delivery.

Gift Cards

Gift cards are not returnable or refundable after purchase, except where required by applicable law. Gift cards never expire and carry no fees, and are redeemable for Shop merchandise and, where permitted, toward fees for private-pay services as described in our Terms of Service, Section 9. See that section for full gift-card terms, including how unredeemed balances are handled under applicable unclaimed-property law.

Bundles

A bundle is sold, and if eligible for a remedy under this Policy, refunded or replaced as a single unit at the price you paid for the bundle. Any reference price shown for an individual component of a bundle is informational only and is not a refund value; components are not separately returnable.

Corporate Packages

Refund terms for a corporate or organizational package are stated in the applicable order confirmation or agreement for that package. Where no separate terms are stated, the digital-product and bundle terms above apply.

Workshops and Live Events

If ZipHealthy offers a live or scheduled workshop for sale, the cancellation, rescheduling, and no-show terms specific to that workshop will be stated on its listing page and in your order confirmation, and those specific terms control. Unless a listing states otherwise: if ZipHealthy cancels or reschedules a workshop, you will receive a full refund or, at your choice, the option to attend the rescheduled date; if you cancel or do not attend, refund eligibility is as stated on the listing.

How to Request a Remedy

Contact us at info@ziphealthy.com with your order number and a description of the issue. We aim to respond within a few business days. Please contact us before filing a chargeback — we resolve most issues faster than a card-network dispute, and nothing here waives your right to dispute a charge with your card issuer. If a chargeback is resolved in our favor, or we determine in good faith that it was fraudulent or brought in bad faith, we may suspend the license to the specific digital product involved and decline future orders, consistent with Section 12 of our Terms of Service.

Not a Medical or Clinical Return

Products covered by this Policy are general wellness and self-help materials, not therapy or medical treatment; a return or refund request does not create or reflect any clinical evaluation. If you are in crisis, call or text 988, text HOME to 741741, or call 911.

Questions

Email info@ziphealthy.com or call (479) 259-1390. This Policy is governed by the laws of the State of Arkansas, consistent with our Terms of Service.